Last month Modcloth did one of their ‘Stylish Surprise’ sales where they offer a kind of lucky dip kind of arrangement – you order a ‘stylish surprise’ for $20 (low enough to avoid a UK customs/import charge), selecting a dress or shoes or similar and wait excitedly for your parcel to arrive…!
I’ve got several Modcloth dresses – mainly bought through blog sales or off ebay – so I thought I’d roll the metaphorical dice and see what showed up! For the bargain price of $20 I thought it was worth a try.
Today my “dress” arrived… You’ll understand the speech marks when you see it…:
Erm… Yeah… OK… Not exactly what I had in mind…! 😂
So on the advice of a couple of my lovely blogger friends, I contacted their customer services (through the chat function on their website) and a very helpful lady offered a full refund without any issues! I also got a code for $5 off a $50 purchase, which was a nice gesture (although if I spent $50 I’d have to pay customs fees). All sorted in less than five minutes too.
The top is actually quite nice, although it isn’t something I’d generally buy or wear. It’s a medium weight sweater that looks kind of knitted on the outside and like a sweatshirt inside… I could wear it over a shirt for work or its perfect for casual wear or the gym. I’ll be able to make use of it.
So although my surprise was initially a big disappointment (and if they want my money again then they need to do better in future), the top is kind of stylish and the customer care from Modcloth was a refreshing surprise!
If you want to see lots of people who were very happy with their stylish surprises you can find loads on Instagram by searching the hashtag – which shows that it really is the luck of the draw…!